We are happy to help, if you can’t find the answer to your question below then get in touch and we will respond within 24 hours.
Rent includes Wi-Fi, bills (gas, electricity, water), maintenance, regular cleaning of communal areas, and use of shared facilities.
Our standard tenancy length is 6 to 12 months, but flexible terms may be available depending on the property.
Yes, a refundable security deposit is required and protected in a government-approved deposit scheme.
Yes, Wi-Fi is included. Speeds vary by location but are typically suitable for streaming, browsing, and working from home.
You can report issues via our whatsapp, phone, email, or using the “Report an Issue” form on our website.”
We aim to respond within 24 hours and resolve most issues within 3 working days, depending on severity.
Not always. If you give permission, our team can access your room using a master key during working hours.
Contact us immediately. A replacement key can be arranged, and a small fee may apply.
Your room is furnished, but you’ll need bedding, kitchenware, and personal items. We’ll send a full checklist before move-in.
Early move-in may be possible if your room is ready. Let us know in advance and we’ll do our best to accommodate you.
